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Privacy Policy

Effective Date: July 19, 2026

TrueRead Inc. ("TrueRead," "we," "us," or "our") provides the TrueRead.io application (the "Service"), a third-party integration built for use within the GoHighLevel ("GHL") platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By installing, accessing, or using the Service, you agree to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

When you create a TrueRead.io account or subscribe to the Service, we collect information such as your name, business name, email address, and billing details.

1.2 Information Accessed Through GoHighLevel

To operate the Service, TrueRead.io connects to your GoHighLevel sub-account through GHL's API using the authorization scopes you approve at installation. Depending on the features you enable, this may include:

  • Contact records (names, emails, phone numbers, tags, custom fields)
  • Conversation and message data (SMS, email, and chat threads within GHL)
  • Calendar and appointment data
  • Opportunities, pipeline, and associated payment or invoice metadata

TrueRead.io accesses this data on a read-only basis to power the Service's features. We do not write, modify, or delete data within your GHL sub-account unless a specific feature explicitly states otherwise and you have separately authorized it.

1.3 Usage and Log Data

We automatically collect technical information such as IP address, browser type, device identifiers, access times, and interactions with the Service for security, analytics, and troubleshooting purposes.

2. How We Use Information

We use the information described above to:

  • Provide, operate, and maintain the Service
  • Process transactions and manage subscriptions
  • Generate insights, reports, or automations you request from GHL data
  • Communicate with you about the Service, including updates and support
  • Monitor, secure, and improve the Service
  • Comply with legal obligations and enforce our Terms of Service

3. How We Share Information

We do not sell your information or your GHL sub-account data. We may share information with:

  • Service providers and subprocessors who help us operate the Service, including Amazon Web Services (AWS) for hosting and infrastructure, and Stripe for payment processing. These providers are contractually bound to protect your data and use it only to perform services on our behalf.
  • GoHighLevel, solely to the extent necessary to enable the integration you have authorized.
  • Legal or regulatory authorities, if required by law, subpoena, or to protect the rights, safety, or property of TrueRead, our users, or others.
  • A successor entity, in the event of a merger, acquisition, or sale of assets, subject to this Policy or a substantially similar one.

4. Data Retention

We retain account information and GHL-derived data for as long as your subscription is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce agreements. If you uninstall the Service or terminate your account, we will delete or anonymize your data within a commercially reasonable timeframe, except where retention is required by law.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction, including encryption in transit, access controls, and hosting with reputable cloud infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to receive a copy of it in a portable format. To exercise these rights, contact us at dev@powerupagents.ai. If the data in question originates from your GoHighLevel sub-account, you may also manage or revoke TrueRead.io's access at any time from your GHL account settings, which will stop further data collection by the Service.

Users in the European Economic Area, United Kingdom, or California may have additional rights under GDPR, UK GDPR, or the CCPA/CPRA, including the right to lodge a complaint with a supervisory authority. We will respond to verified requests consistent with applicable law.

7. GoHighLevel Marketplace Compliance

TrueRead.io accesses GoHighLevel sub-account data only to the extent necessary to provide the features you enable, and in accordance with GoHighLevel's Marketplace and API policies. We do not use GHL data for purposes unrelated to the Service, and we do not share GHL sub-account data with third parties for their own independent marketing or advertising purposes.

8. Children's Privacy

The Service is intended for business use and is not directed to individuals under 18. We do not knowingly collect personal information from children.

9. International Data Transfers

Information may be processed and stored in the United States or other countries where our service providers operate. By using the Service, you consent to the transfer of information to these locations, which may have different data protection laws than your jurisdiction.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated by posting the updated Policy with a new effective date. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

TrueRead Inc.

Email: dev@powerupagents.ai

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